Warranty
Bainbridge Garden Hoses
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Further, we also offer warranties on selected Bainbridge garden hoses to be free of defects in materials and workmanship that result in failure during normal usage over a 6 year period. The warranty is separate from the automatic consumers guarantees required under Australian Consumer Law. If a warranty is provided, a warranty period is marked on the packaging at the time of purchase. Please note our warranty does not include the fittings supplied with the hose.
This warranty does not cover misuse, unauthorised modifications, and external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any non-Bainbridge product used in connection with a Bainbridge garden hose. This warranty does not apply to damage caused by accident, abuse, misuse or modification of the product.
Items will be replaced with the same item originally purchased or, alternately, a full refund will be offered (as we may chose and at our discretion). In the event of a product being replaced during the replacement period, the guarantee on the replacement product will expire after the warranty duration from the purchase date of the original product, not the date of replacement. Bainbridge will cover all postage costs for defective item claims from the retailer to Bainbridge, however, it is the consumers responsibility to return to the garden hose to the retailer, but only after a return authorisation number is provided by Bainbridge customer service.
If you believe that a Bainbridge garden hose has an unsatisfactory defect, please contact returns@bainbridgevet.com.au. We will require your original tax invoice and a clear photograph of the defects relating to the product. We will then provide direction on how to best resolve your warranty claim.
It’s our aim to keep our customers happy, so please feel free to call us with any concerns and we will do our best to resolve it.
Bainbridge Pty Ltd
26 Avatonbell Drive, Luscombe QLD 4207
Contact:
returns@bainbridgevet.com.au or 07 3348 8404.